About Me & My Mission
Victoria Hayward
Evaluator
Incognito is my passion and commitment to reviving the customer experience. As in 2025 I believe that authentic, heartfelt service is more vital than ever. My background uniquely positions me to understand what makes a guest truly feel valued and what can turn a stay or visit into a memorable experience, or the opposite, a disappointing one.
Revive Customer Experience
In 2025, It feels that we have lost touch with the core of great service.
Too often, customer interactions feel transactional rather than memorable. With the rising costs of living, many prefer staying home and my mission is to change that.
Because when you truly have a genuine customer experience, those special moments make you eager to return, time and time again.
Bridge The Gap
Enhance your service offering and become that special place your customers keep coming back to.
With real honest feedback from Incognito, we can work together to establish what is working well and where there is room for improvement.
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Lets bridge the gap between where your business is today and where you want it to be - so you can create those memorable experiences that truly resonate with your customers and set you apart from the competition.
Be the business that sets the standard for top-tier customer service. Inspire others to follow your example by consistently delivering exceptional experiences that leave a lasting impression.
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By teaming up with Incognito we can work together to bring back that feeling of genuine care and attention - making your business the one that customers seek out and competitors aspire to follow.
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Become the leader in customer experience because excellence is contagious and your business deserves to be the one to watch.
Lead The Way
How It Works
Discreet Site Visit
I start by conducting a discreet visit to your business, observing the entire customer journey first hand.
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During the visit I will evaluate:
Customer Service
Site Atmosphere
Product Delivery
Experience Evaluation
Once the site visit is complete I will work on providing an honest constructive report highlighting your strengths and areas for improvement, along with actionable insights to enhance your customer experience
Feedback & Improvement
My feedback and improvement report will help businesses identify and bridge the gaps in their customer service and product delivery.
Using this feedback you can refine your service, train staff and create that memorable experience that encourages positive reviews and word of mouth.
Locations - London, Kent, Sussex
Customer Experience Hotspots
Hospitality Venues
Fine Dining Restaurants
Cafes & Brunch Venues
Casual Dining
Pubs
Hotel Stays
Large Hotels Chains & Resorts
Boutique & Lifestyle
Guest houses & Bed and Breakfasts
Spa Resorts